Replacement Policy

Replacement Policy

We offer a replacement policy for products that arrive damaged, defective, or incorrect. To request a replacement, please follow these steps:

1. Initiate Request: Contact us at support@prettypulp.in within 7 days of receiving the product.
2. Provide Proof: Share clear images of the damaged or incorrect product along with the packaging and order details.
3. Eligibility: Products must be unused and in their original packaging. Items showing signs of use may not qualify for replacement.
4. Processing: Once we verify the issue, we will initiate a replacement. Replacements are subject to stock availability.
5. Refund Option: If a replacement is not available, a full refund will be issued to the original payment method.

We reserve the right to decline replacement requests that do not meet the above conditions.